Wednesday, September 13, 2006

Clay Terrace firm to solve voice-mail jail

Interactions Corp. was founded in New Jersey in 2002 and moved its corporate headquarters to its current location at 14390 Clay Terrace in Carmel earlier this year. It uses "intent recognition" technology that allows customers to describe an issue or ask a question through an automated system and be helped immediately through state-of-the-art technology.

Interaction is a marriage of humans and computers that allows customers of companies to ditch what's called voice-mail jail and talk to a computer that talks back like a human. Its founder is Michael Cloran.

Cloran was attracted to Indiana by cost-of-living, a friendly business environment and nearby universities. According to technology enterpreneur Scott Jones, Indiana gains a new player in the high-tech sector the state craves. "Creating this critical mass allows us to have acceleration of our high-tech industry in Indiana," Jones said.

[continued at WTHR TV]

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